Last modified: [February 25, 2016]
STRESSNINJA, LLC ("Company" or "We") respects your privacy and are committed to protecting it through our compliance with this policy.
We further understand that because of the nature of the services provided, we or our service providers may become privy to confidential information and we strive to protect that information through our compliance with this policy.
This policy describes:
●The types of information we may collect or that you may provide when you purchase, download, install, register with, access or use the
STRESSNINJA, LLC website or application (the "Platform").
●Our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to information we collect in this Platform and in e-mail,
text and other electronic communications sent through or in connection with this Platform and to service providers who Company hires in
connection with the use of this Platform.
This policy DOES NOT apply to information that:
●We collect offline or on any other Company Platforms, including websites you may access through this Platform.
●You provide to or is collected by any third party
Our websites and apps and these third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.
be acceptance of those changes, so please check the policy periodically for updates.
Children under the Age of 18
The Platform is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at email@example.com.
Information We Collect and How We Collect It
We collect information from and about users of our Platform:
●Directly from you when you provide it to us.
●Automatically when you use the Platform.
Information You Provide to Us.
When you download, register with or use this Platform, we may ask you provide information:
●By which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number or ANY
OTHER INFORMATION THE PLATFORM COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW ("personal information").
This information includes:
●Information that you provide by filling in forms in the Platform. This includes information provided at the time of registering to use the
Platform, and subscribing to our service and requesting further services.
We may also ask you for information [when you enter a contest or promotion sponsored by us, and when you report a problem with the
●Records and copies of your correspondence (including e-mail addresses and phone numbers), if you contact us.
●Your responses to surveys that we might ask you to complete for research purposes.
●Details of transactions you carry out through the Platform and of the fulfillment of your orders. You may be required to provide financial
information before placing an order through the Platform.
●[OTHER TYPES OF INFORMATION THE USER PROVIDES].
You may provide information to be published or displayed ("Posted") on public areas of websites you access through the Platform (collectively, "User Contributions").
Your User Contributions are Posted and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore,
we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Automatic Information Collection And Tracking.
When you download, access and use the Platform, it may use technology to automatically collect:
●Usage Details. When you access and use the Platform, we may automatically collect certain details of your access to and use of the
Platform, including traffic data, location data, logs and other communication data and the resources that you access and use on or
through the Platform.
●Device Information. We may collect information about your mobile device and internet connection, including the device's unique device
identifier, IP address, operating system, browser type, mobile network information and the device's telephone number.
●Stored Information and Files. The Platform also may access metadata and other information associated with other files stored on your device.
This may include, for example, photographs, audio and video clips, personal contacts and address book information.
●Location Information. This Platform may collect real-time information about the location of your device.
If you do not want us to collect this information do not download the Platform or delete it from your device. Note, however, that opting out of the Platform's collection of location information will cause its location-based features to be disabled.
Information Collection And Tracking Technologies. The technologies we use for automatic information collection may include:
●Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by
activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our
Third-party Information Collection
When you use the Platform or its content, certain third parties may use automatic information collection technologies to collect information about you or your device.
These third parties may include:
●Your mobile device manufacturer.
●Your mobile service provider.
●Service providers or affiliates
They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, to:
●Provide you with the Platform and its contents, and any other information, products or services that you request from us.
●Fulfill any other purpose for which you provide it.
●Give you notices about your account, including expiration and renewal notices.
●Carry out our obligations and enforce our rights arising from any contracts entered into between you and us,including for billing and collection.
●Notify you when Platform updates are available, and of changes to any products or services we offer or provide though it.
●To ensure the continued health and safety of other users and service providers.
The usage information we collect helps us to improve our Platform and to deliver a better and more personalized experience by enabling us to:
●Provide you services
●Ensure the continued health and safety of our users and service providers.
●Estimate our audience size and usage patterns.
●Store information about your preferences, allowing us to customize our Platform according to your individual interests.
●Speed up your searches.
●Recognize you when you use the Platform.
We use location information we collect to provide you with the services you request and match you with the most appropriate services and service providers.
We may use the information we collect to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.
In addition, we may disclose personal information that we collect or you provide:
●To our subsidiaries and affiliates.
●To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep
personal information confidential and use it only for the purposes for which we disclose it to them.
●To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some
or all of STRESSNINJA's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal
information held by STRESSNINJA about our Platform users is among the assets transferred.
●To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the "e-mail a friend" feature of our PLATFORM, we will transmit the contents of that e-mail and your e-mail address to the recipients.
●For any other purpose disclosed by us when you provide the information.
●With your consent.
●To comply with any court order, law or legal process, including to respond to any government or regulatory request.
●To enforce our rights arising from any contracts entered into between you and us, including the Platform Terms and Conditions and for billing and collection.
●If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of STRESSNINJA, our customers or others. This
includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your Choices about Our Collection, Use and Disclosure of Your Information
We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.
●Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can
●Location Information. You can choose whether or not to allow the Platform to collect and use real-time information about your device's
location through the device's privacy settings. If you block the use of location information, some parts of the Platform may then be inaccessible
or not function properly.
We do not control third parties' collection or use of your information to serve interest based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
Accessing and Correcting Your Personal Information
You can review and change your personal information by logging into the Platform and visiting your account profile page.
You may also send us an e-mail at firstname.lastname@example.org to request access to,correct or delete any personal information that you have provided to us. We cannot delete
your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Platform like message boards. The information you share in public areas may be viewed by any user of the Platform.
Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we
contact us at:
email@example.com or 206-209-2900
Last Modified: [February 25, 2016]
services offered on or through the website or application (the "Platform"), whether as a guest or a registered user.
eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform.
The Services constitute a technology platform that enables users of COMPANY mobile applications or websites provided as part of the Services (each, a "Platform") to arrange and schedule coaching or stress-management services with third party providers of such services, including independent third providers under agreement with Company ("Third Party Providers"). Unless otherwise agreed by COMPANY in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT STRESSNINJA DOES NOT PROVIDE COACHING OR STRESS-MANAGEMENT SERVICES OR FUNCTION AS A COACH.
Our Third Party Providers, however, may provide you with personal coaching services and stress management strategies virtually via video or phone call. Coaches draw on a variety of disciplines and methodologies in their work with you, but do not and should not provide any services which would be regulated by and require a license from the relevant governing bodies of their State of residence. They should not perform any psychotherapy, medical, financial, legal, or other licensed activities with you through the COMPANY platform. If you feel that this is being violated, please contact COMPANY immediately here: [firstname.lastname@example.org]
Accessing the Platform and Account Security
We reserve the right to withdraw or amend this Platform, and any service or material we provide on the Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Platform, or the entire Platform, to users, including registered users.
You are responsible for:
●Making all arrangements necessary for you to have access to the Platform.
To access the Platform or some of the resources it offers, you may be asked to provide certain registration details or other information. Company reserves the right to perform a background check and to gather any relevant information to ensure the security of its users and service providers. It is a condition of your use of the Platform that all the information you provide on the Platform is correct, current and complete. You agree that
If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Platform or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason,
Intellectual Property Rights
The Platform and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary
●Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
●You may store files that are automatically cached by your Web browser for display enhancement purposes.
●You may print or download one copy of a reasonable number of pages of the Platform for your own personal, non-commercial use and not for
further reproduction, publication or distribution.
●If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for
your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
●If we provide social media features with certain content, you make take such actions as are enabled by such features.
You must not:
●Modify copies of any materials from this site.
●Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
●Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.
You must not access or use for any commercial purposes any part of the Platform or any services or materials available through the Platform.
The Company name, STRESSNINJA and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Platform are the trademarks of their respective owners.
You may use the Platform only for lawful purposes and in accordance with these
●In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
●For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
●To send, knowingly receive, upload, download, use or re-use any material
●To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other
●To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without
limitation, by using e-mail addresses associated with any of the foregoing).
●To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform, or which, as determined by us, may harm the Company or users of the Platform or expose them to liability.
Additionally, you agree not to:
●Use the Platform in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Platform, including their ability to engage in real time activities through the Platform.
●Use any robot, spider or other automatic device, process or means to access the Platform for any purpose, including monitoring or copying any
of the material on the Platform.
●Use any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose without our prior written consent.
●Use any device, software or routine that interferes with the proper working of the Platform.
●Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
●Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Platform, the server on which the Platform is stored, or any server, computer or database connected to the Platform.
●Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack.
●Otherwise attempt to interfere with the proper working of the Platform.
●Use the Platform to receive, attempt to receive, or in lieu of any unauthorized services including, but not limited to, mental health
counseling, medical advice, legal advice, or financial advice. It is always recommended to seek professional, licensed care for issues that would
normally require such advice.
Monitoring and Enforcement; Termination
We have the right to:
●Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Platform.
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY/ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.
However, we do not undertake to review all material before it is posted on the Platform, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the
activities described in this section.
If you believe that any content on this site, or any User Contributions violate your copyright, please contact the site administrator for instructions on sending us a notice of copyright infringement. It is the policy of the Company to terminate the user accounts of repeat infringers.
Reliance on Information Posted
The information presented on or through the Platform is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Platform, or by anyone who
may be informed of any of its contents.
This Platform may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials,
and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
Changes to the Platform
We may update the content on this Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Platform may be out of date at any given time, and we are under no obligation to update such material.
[see above]. By using the Platform, you consent to all actions taken by us with respect to your information in compliance with the
You understand that use of the Platform to receive services may result in charges to you for the services or goods you receive from a Provider ("Charges"). After you have received services or goods obtained through your use of the Service, Company may facilitate your payment of the applicable Charges on behalf of the Provider or the Provider may collect payment information from you at the time of your appointment.
Payment of the Charges in either manner shall be considered the same as payment made directly by you to the Provider.
Furthermore, if you use or purchase a multiple-service plan to make payments to the
Provider, the Provider or the Company, on behalf of the Provider, shall be authorized to make all charges at the time they are due and not require separate authorization in order to do so. You are responsible for any fees associated with recouping payment on chargebacks and any collection fees associated therewith.
Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Company. You must either inform your Provider that you are requesting a modification of your payment at the time of the appointment or you must email Company at [email@example.com]. Company will respond accordingly to any request for payment modification.
All Charges are due immediately and payment will be facilitated by Company using the preferred payment method designated in your Account and to your Provider. Company will send you a receipt by email on behalf of the Provider. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Company may, as the Provider's limited payment collection agent, use a
secondary payment method in your Account, if available.
Linking to the Platform and Social Media Features
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express consent. This Platform may provide certain social media features that enable you to:
●Link from your own or certain third-party Platforms to certain content on this Platform.
●Send e-mails or other communications with certain content, or links to certain content, on this Platform.
●Cause limited portions of content on this Platform to be displayed or appear to be displayed on your own or certain third-party Platforms.
You may use these features solely as they are provided by us, and solely with respect to the content they are displayed with. Subject to the foregoing, you must not:
●Establish a link from any Platform that is not owned by you.
●Cause the Platform or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any
●Link to any part of the Platform other than the homepage.
You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice in our discretion.
Links from the Platform
If the Platform contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access
any of the third party Platforms linked to this Platform, you do so entirely at your own risk and subject to the terms and conditions of use for such Platforms.
The owner of the Platform is based in the state of Delaware in the United States. We provide this Platform for use only by persons located in the United States. We make no claims that the Platform or any of its content is accessible or appropriate outside of the United States. Access to the Platform may not be legal by certain persons or in certain countries. If you access the Platform from outside the United States, you do so on your
own initiative and are responsible for compliance with local laws.
Disclaimer of Warranties
You acknowledge that life is a do-it-yourself project. COMPANY is here to help facilitate your journey towards your goals by enabling you to hire Providers, but coaching
results cannot be guaranteed and you agree that you are entering into coaching with the understanding that you are responsible for your own results. You agree to hold the Provider free of all liability and responsibility for any actions or results from adverse situations created as a result of specific advice given by a Provider.
YOUR USE OF THE PLATFORM, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS
AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON
ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY,
RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE PLATFORM, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation on Liability
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR
DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORM, ANY PLATFORMS LINKED TO IT, ANY CONTENT ON THE PLATFORM OR SUCH OTHER PLATFORMS OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM OR SUCH OTHER PLATFORMS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of
Governing Law and Jurisdiction
laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction).
of jurisdiction over you by such courts and to venue in such courts.
Limitation on Time to File Claims
COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS
Waiver and Severability
Your Comments and Concerns
This Platform is operated by STRESSNINJA LLC[PO Box 12003, Seattle, 98102].
All notices of copyright infringement claims should be sent to the administrator in the manner and by the means set forth therein.
All feedback, comments, requests for technical support and other communications relating to the Platform should be directed to: [firstname.lastname@example.org].